Question 1

What Services Does the Koa Clinic Offer?

Accepted Answer

We offer a broad spectrum of services including:

Integrative Primary Care
Specialty Naturopathic and Functional Medicine
Chinese Medicine (acupuncture, cupping, Chinese herbal therapies)
Low-Dose Allergy Immunotherapy
Hyperbaric Oxygen Therapy (HBOT)
Infrared Sauna
The Vitamin Bar—IVs & shots tailored to your needs

Question 2

What Insurance Do You Accept?

Accepted Answer

Coverage varies by provider and plan. Below is a quick overview of the insurances we accept:

Dr. Corinne De Soto, ND

HMSA - PPO plans only
HMAA - Coverage up to $1000/yr combined with Acupuncture and   Chiropractic
Blue Cross Blue Shield (BCBS) – Call to confirm naturopathic coverage

Ashley Demaline, APRN

HMSA – PPO, Quest, Akamai Advantage (HMO not eligible)
Medicaid/MedQuest – HMSA Quest only
Medicare – Direct Medicare with a Supplemental only
Blue Cross Blue Shield (BCBS)
HMAA
UHA
UHC Medicare Advantage Plans

Erin Heidrich, LAc

Acupuncture coverage may be available through American Specialty Health (ASH) for HMSA, Kaiser — please call your insurance to confirm.
TriCare West - VA with Referral from PCP
MVA and Personal Injury (PIP)
Workers Comp with Referral

PLEASE NOTE:
We will do our best to help you understand your insurance coverage but ultimately it is your responsibility to verify your plan’s coverage. Different services at the Koa Clinic may also have different coverage, copays and deductibles. We recommend you call your insurance and confirm your coverage.

Question 3

What Does My Insurance Cover?

Accepted Answer

No insurance plan covers everything we offer—and we want you to know that upfront so there are no surprises.

Insurance coverage at The Koa Clinic applies to:
Primary Care visits and certain covered services ONLY. 
Most of our specialty offerings are non-covered and will be billed as direct-pay.

Covered by insurance:

Primary Care visits (provider and plan dependent)

Motor Vehicle Accident (MVA) claims

Limited Workers’ Compensation claims

Acupuncture (plan dependent)

Direct-pay (non-covered) services include:

Hyperbaric Oxygen Therapy (HBOT)

IV Vitamin and Nutrient Therapy

Ozone Therapy (IV, Topical, Dental, Rectal, Bladder and Ear insufflation)

Infrared Sauna

Specialty and functional labs (plus interpretation fees)

Regenerative Medicine - Hormone pellet implantation, PRP, regenerative joint injections with PRP and Exosomes

Community Acupuncture

Cupping

PLEASE NOTE:
We will do our best to help you understand your insurance benefits, but it’s always your responsibility to confirm coverage with your provider before your visit. Plans can differ in coverage, copays, and deductibles—even for the same service.

Question 4

Can I Ask Medical Questions over Text or Portal Message?

Accepted Answer

We’re happy to stay connected between visits, but some health concerns require a scheduled appointment, or an E-Visit, so we can give you the time, attention, and documentation you deserve.

Because we continue to accept insurance for primary care (something most naturopathic, functional, and Chinese medicine providers do not), we need to follow insurance guidelines for billing.

That means any patient-initiated message about a new concern or a significant change from a previous concern—that wasn’t addressed in a recent appointment—may be billed as an E-Visit or require a regular follow up appointment.

An E-Visit may be conducted over:

Secure messages through the patient portal

Text messages to the clinic

Telehealth appointment with our medical assistant staff

This does not include:

Simple administrative questions (appointment scheduling, supplement refills we’ve already discussed, billing questions, directions to the clinic)

Clarifications about instructions from your most recent visit

Why we do this:

Over the last several years, electronic messages have increased exponentially—requiring providers to spend multiple hours each day responding to messages. Complex or new concerns deserve the careful review, charting, and follow-up that can only happen in a proper medical visit. In the past, all medical concerns would have required a full appointment.

For uncomplicated medical concerns, E-Visits allow us to respond more quickly, while still giving you the same level of high-quality care, and ensuring we can keep our integrative primary care services accessible through insurance.

Question 5

How Soon Can I Be Seen?

Accepted Answer

New Patient: Depends on provider availability, Some Providers may have availability within one week, or for others there may be a waitlist of up to  3 months. Please call or text for updated availability

Regular Follow up: Typically regular follow ups are within 1-3 weeks based on individual provider availability

Urgent or Acute Follow up: We have a limited number of same-day urgent appts available. Please call the morning of to inquire

Question 6

What Are Your Hours and How Can I Schedule an Appointment

Accepted Answer

We’re open Monday through Thursday 9:00 am–4:30 pm and Friday 9:00am-3:30pm.
You can call or text our office number to schedule. While our staff often can’t answer phone calls live, we return messages as soon as possible during business hours. For the quickest response, we recommend leaving a voicemail and/or text.

Phone Number to Call or Text:
(808) 638-3343

Question 7

What If I Have a Question About My Bill

Accepted Answer

For questions about bills you can call or text our office number at (808) 638-3343
Or you can email our Biller at Billing@thekoaclinic.com

Question 8

What is Integrative Medicine

Accepted Answer

​Integrative medicine is healing-oriented medicine that takes account of the whole person (body, mind, and spirit), including all aspects of lifestyle. It emphasizes the therapeutic relationship and makes use of all appropriate therapies, both conventional and alternative. Integrative medicine combines mainstream Conventional Medical therapies and CAM (alternative) therapies, such as Naturopathic, Functional and Chinese Medicine, for which there is scientific evidence of safety and effectiveness.

At the Koa Clinic, we are a team of practitioners who collaborate together to help each client live a life they love living. We offer a full spectrum of health services to support body, mind and spirit to reach each client’s goals. We believe that “it takes a village,” and our team-based model provides both education and access to the highest quality integrated care leading to empowered individuals and a healthier community.

FREQUENTLY ASKED QUESTIONS